# Double Menu — full site text for LLMs > No-code call menu (IVR) builder for small EU local businesses, with AI as an opt-in branch you choose — never a silent takeover. Real number included, EU-hosted, ~10-minute setup, from €19/month. Built by the IdentityCall.ai team in Vilnius, Lithuania. Domain: https://doublemenu.ai --- ## Home — https://doublemenu.ai/ **Headline:** Phone menus your team controls, with AI where it helps. **Eyebrow:** Smart call menus for local businesses. Included on every plan: real phone number, EU & US coverage, GDPR-ready, cancel anytime, 10-minute setup. ### The problem — two solutions, neither quite fits Most businesses end up somewhere between the two — patching gaps, missing calls, hoping nothing breaks on a busy day. - **Legacy IVR** ("Press 1 for sales. Press 2 for support."): reliable and predictable, but callers tune it out, and anything outside the script goes to voicemail. - **Full-AI agents** ("I can help with everything!"): fast and modern, until it confidently mishandles a booking, mishears an address, or invents an answer no one approved. One study found up to **62% of inbound calls** to small businesses go unanswered. Double Menu is the middle ground that actually works. ### How it works (build your call menu in 10 minutes) 1. **Build your menu** — drag branches onto a canvas, attach greetings, set routing ("press 1 to book, press 2 for hours, press 3 to speak with us"). No code, no IT department. 2. **Add AI exactly where you want it** — turn on an AI branch for the things that eat your team's time (after-hours bookings, the same FAQ thirty times a day). AI is off by default; you switch it on per branch. 3. **Every call lands somewhere** — callers always have a path to a real person. No dead ends, no voicemail black holes. You see every call in your dashboard. ### Built for businesses where every call is a booking Dental & Orthodontics, Salons & Barbers, Veterinary Clinics, Auto Service & Mechanics, Home Services, Fitness Studios, Hotels & Guesthouses, Law Firms. ### What we commit to (features) - **Your number is yours** — if you cancel, we hold your number for 30 days before releasing it. - **No silent AI** — every AI-handled call is logged; demote any AI branch back to human handoff in one click. - **Flat bill, no surprises** — your subscription never changes based on call length; AI minutes and overage calls are metered separately and shown live before the invoice. - **Your data stays in the EU** — calls processed and customer data hosted in EU infrastructure; we don't sell data or train models on your calls. - **10-minute setup, or we help you** — build, simulate, publish; a human answers support emails. - **Built on proven infrastructure** — best-in-class AI models on a carrier-grade, EU-hosted telephony stack. ### About the team (quote) "Double Menu is built by a small team in Vilnius that spent three years building voice infrastructure and call analytics for enterprise clients. We got tired of watching small businesses lose calls to systems that either dump or over-promise. This is what we'd build for ourselves." ### FAQ - **What is Double Menu?** A visual IVR builder and phone routing system for small businesses. You build a call menu your team controls — with optional AI branches for bookings and FAQs — hosted on EU infrastructure from €19/month. - **How is it different from Goodcall or Rosie AI?** Those route every call through AI with no structured menu fallback. Double Menu gives you a deterministic IVR you build and control, with AI as an optional per-use-case branch. If the AI is uncertain, it routes to a human — not a guess. - **How is it different from Aircall or RingCentral?** Those are cloud PBX systems with a 3-seat minimum and higher entry price. Double Menu is self-serve, starts at €19/mo for a single operator, and is live in 10 minutes. - **Is it GDPR compliant?** App data and call records are hosted in EU infrastructure. Sold by Creem B.V. as merchant of record. AI subprocessor data-residency commitments documented before launch. - **Can I use it without AI?** Yes. The Basic plan (€19/mo) is human-only deterministic routing — preferred by legal practices, insurance brokers, and compliance-sensitive businesses. AI branches are optional and off by default. - **What happens at my call limit?** Additional calls above your plan are billed €0.09/call, shown in the dashboard before the invoice. - **How long does setup take?** Most operators publish their first menu in under 10 minutes; the simulator lets you hear the full flow before going live. - **Can I keep my existing number?** Yes — port it with progress tracking; calls keep routing during the port. - **Which countries?** Number provisioning across EU/EEA; dashboard, billing and support in English with EUR and USD pricing. - **What if I cancel?** Your number is held 30 days before release; no data deleted immediately. ## Pricing — https://doublemenu.ai/pricing One number included on every plan. Add locations as you grow at €19 each. Overage calls €0.09/call. Annual billing saves ~17%. | Feature | Basic €19/mo | Starter €49/mo | Pro €99/mo (most popular) | Team €199/mo | |---|---|---|---|---| | Included locations | 1 | 1 | 2 | 5 | | Additional locations | – | +€19/each | +€19/each | +€19/each | | Calls/month | 200 | 500 | 2,000 | 10,000 | | Overage calls | €0.09 | €0.09 | €0.09 | €0.09 | | IVR builder + simulator | ✓ | ✓ | ✓ | ✓ | | Human-only routing | ✓ | ✓ | ✓ | ✓ | | Call recordings | ✓ | ✓ | ✓ | ✓ | | Basic Analytics | ✓ | ✓ | ✓ | ✓ | | AI branches | – | ✓ | ✓ | ✓ | | SMS Actions | – | ✓ | ✓ | ✓ | | Missed Call Alerts | – | ✓ | ✓ | ✓ | | Advanced Analytics | – | – | ✓ | ✓ | | Custom SMS content | – | – | ✓ | ✓ | | Smart Lookup | – | – | ✓ | ✓ | | Guided Agent | – | – | ✓ | ✓ | | Team Alerts | – | – | – | ✓ | | Multi-location dashboard | – | – | – | ✓ | | Team roles + audit log | – | – | – | ✓ | ## About — https://doublemenu.ai/about Years in call analytics revealed one problem: missed calls. We're a small software team based in Vilnius, Lithuania, building products for the long term — boring infrastructure, clear usage pricing, no surprise billing. Double Menu is built by the team behind IdentityCall.ai, a call-intelligence platform used to transcribe, analyse and score customer conversations. While building it we kept seeing small operators — a dentist, a salon, a mechanic — lose 20–40% of inbound calls simply because they were with a customer when the phone rang. Double Menu is what we'd build for ourselves: a structured call menu you design, with AI added only where it genuinely helps, and a human always one press away. ## Contact — https://doublemenu.ai/contact General & support: hello@doublemenu.ai · Sales & enterprise: sales@doublemenu.ai. We reply to every message within one business day. --- ## Solution pages ### Dental & Orthodontics — /solutions/dental Your reception desk can't be in two places at once. Routes booking requests after hours, urgent patients to your team, routine enquiries to the right branch. Dental practices miss more than a third of inbound calls during peak hours; at €80+ per new-patient appointment, an unanswered phone is direct revenue loss. Handles today: structured call routing, after-hours routing. AI features: Guided Agent, Smart Lookup, SMS Actions, Missed Call Alerts, Call recordings. ### Salons & Barbers — /solutions/salon You're mid-colour, the phone is ringing. Double Menu answers while you work — routing bookings, handling pricing questions. Most callers who hit voicemail hang up and book elsewhere within the hour. AI features: Guided Agent, SMS Actions, Missed Call Alerts, AI branches. ### Veterinary Clinics — /solutions/vet Some calls need to reach you immediately. Priority-first routing sends urgent/emergency calls straight to your on-call line; routine bookings and refills route themselves. AI features: Guided Agent, Smart Lookup, SMS Actions, Missed Call Alerts, Call recordings. ### Auto Service & Mechanics — /solutions/auto Stop answering "is my car ready?" forty times a day. Routes status enquiries, captures new job quotes, handles after-hours. New job enquiries hit voicemail while your team is with a customer. AI features: Guided Agent, Smart Lookup, SMS Actions, Missed Call Alerts, Advanced Analytics. ### Home Services — /solutions/home-services For plumbers, electricians, HVAC engineers, locksmiths. You can't answer from under a sink. Emergency-first routing goes straight to your mobile; new jobs become callback requests with the caller's details. AI features: Guided Agent, Smart Lookup, SMS Actions, Missed Call Alerts, Call recordings. ### Fitness Studios — /solutions/fitness Your busiest hours (7–9am, 5–8pm) are when the phone rings most and the desk is unmanned. Routes new-member calls, class questions, bookings. AI features: Guided Agent, AI branches, SMS Actions, Missed Call Alerts, Advanced Analytics. ### Hotels & Guesthouses — /solutions/hospitality Guests call at midnight; you can't always answer. Handles availability, check-in questions, late-night calls — so you wake up to callback requests, not direct bookings lost to a platform (platform bookings cost 15–25% commission). AI features: Guided Agent, Smart Lookup, SMS Actions, Missed Call Alerts. ### Law Firms — /solutions/legal You're in a consultation; a new client just called and hung up. Routes new-client enquiries, captures callback requests, logs every call. A potential client facing a deadline will not try again tomorrow. AI features: Guided Agent, Missed Call Alerts, Call recordings (stored in EU infrastructure). --- ## Comparisons **Choose Double Menu** if you want to build the call flow yourself and add AI only where it helps: a visual IVR builder with optional AI branches; you design which paths exist, when AI fires, and when a human takes over. Best when you need to separate urgent from routine calls, want AI on some branches but human routing on others, have 2+ locations (and don't want per-agent-per-location pricing), need EU hosting, and want a visual flow you can edit in 5 minutes. ### vs Goodcall — /compare/goodcall Goodcall is a black-box AI receptionist: it answers every call with AI, no structured menu, no deterministic routing. Good for simple FAQ-heavy businesses. Double Menu keeps deterministic "press 1 → A" routing with optional, per-branch AI you can turn off in one click, an emergency-first branch to a human, EU hosting, and €19/mo entry vs Goodcall's ~$79/agent/mo. ### vs Aircall — /compare/aircall Aircall is a cloud PBX for sales/support teams: great at agent routing, call coaching, and CRM integrations (Salesforce, HubSpot), with per-agent pricing and a 3-seat minimum. Double Menu is for a single owner who wants a smart menu on one number: self-serve, €19/mo, live in 10 minutes. ### vs Rosie AI — /compare/rosie Rosie AI answers every call with a conversational AI and no menu. Double Menu is a menu you design, with AI only where it helps and a human always one press away; deterministic routing, AI you can turn off per branch, EU hosting, €19/mo vs Rosie's ~$49/mo. ### vs legacy IVR & the field — /compare/ivr Four approaches: visual IVR builder (Double Menu — for operators who want control, €19/mo, self-serve in 10 min), black-box AI receptionist (Goodcall/Rosie — for simple FAQ-heavy businesses), cloud PBX (Aircall — for multi-agent teams), and legacy IVR (rigid, no AI/analytics, for large enterprises with frozen stacks). Double Menu: optional AI branches, first-keypress emergency routing, EU hosting, +€19/location. All competitor pricing verified May 2026. --- Voice & terminology: say "call menu" (not "IVR/routing") in customer copy; AI is opt-in and bounded ("no silent AI"); terms = operator, after-hours greeting, callback queue, AI assistant, knowledge base, SMS autoreply.