Some calls need to reach you immediately. Make sure they do.
Double Menu routes urgent calls straight to your team — and handles routine booking requests and enquiries so your staff can stay focused on patients.
During consultations and procedures your phone goes unanswered. A routine missed call is a lost appointment. A missed urgent call needs to reach someone fast. Your menu needs to route the difference reliably, every time.
What Double Menu handles today
Put “urgent / possible emergency” as the first branch — one keypress routes directly to your on-call line. You define what's urgent. The menu enforces it on every call.
Appointment requests, opening hours, location, and repeat-prescription enquiries all route to the right branch without tying up your reception team.
AI features for veterinary clinics
Takes bookings after hours, connected to your calendar, no double-bookings
Reads back pre-approved information you define. You write the content, the AI delivers it word for word
Sends prep instructions and your address after booking
Notifies your team when a call wasn't answered
Every call logged and reviewable