Phone menus your team controls,
with AI where it helps.

Double Menu is a no-code call menu, also called an IVR builder, for small businesses. You define fixed routing choices for the keypad, and can add AI to selected branches while keeping a direct path to a person. The application runs on EU infrastructure and starts at €29 a month.

Goodcall and Rosie are conversational AI answering services: the caller speaks to an AI, and both can be set to answer everything or only the calls you miss. Double Menu starts as a keypad menu you design — the same key always goes to the same place — and you switch AI on only for the branches you choose. Our comparison pages source every claim to each vendor's own documentation.[1][2]

Both are full business phone platforms licensed per user. Aircall states that most of its plans need at least three licences and publishes Essentials from $30 per user per month on annual billing; RingCentral sells RingEX per user, with a discount for paying annually. Double Menu is self-serve, with one flat price per account rather than per seat. Our Aircall comparison links every claim to Aircall's own pages.[3][4][5]

The application and its database run on Hetzner infrastructure in Nuremberg, Germany. Call recording is off by default, and when you turn it on the default is to keep no audio at all — you choose 7, 30 or 90 days. Double Menu is operated by WISE MONKS, UAB in Vilnius and sold by Creem B.V. as merchant of record. Our security and data page lists every subprocessor, what it processes and where, and states plainly what we are not certified for.

Yes, and when you do, nothing listens. The Line plan (€29/mo) has no AI on the call path at all, and AI branches are off by default on every plan. With no AI branch in the call, no caller audio is streamed to any provider, recorded or transcribed — the menu reacts to a keypress, and every word the caller hears was rendered to audio when you published. Keypad booking works the same way: the caller hears the free times and presses a key. This is why legal practices, insurance brokers and compliance-sensitive businesses choose it.

Nothing is ever billed per call. Each plan includes a set number of calls a month — 500 on Line, 1,500 on Smart, 5,000 on Multi — and going past that number costs nothing on its own. If an account runs 50% past the calls its plan includes, the line answers, plays the message you configured and ends the call until you add capacity or the monthly allowance resets. Extra calls are one-time packs — 500 calls for €25 — and calls you buy roll over.

Smart includes 150 AI minutes per month and Multi includes 400. Only live AI branches use them — a pre-recorded menu or human routing is always free. If you run low, top up in one click from €0.15/min, and minutes you buy roll over. Line has no AI, so it never uses minutes.

Every plan includes a monthly batch of outgoing texts — 50 on Line, 150 on Smart, 300 on Multi — for menu auto-replies and caller alerts. Need more? Top up from €0.06/msg; top-up texts roll over and never expire.

That depends on how many branches you build and whether you are bringing an existing number. The builder is drag-and-drop with no code, and the simulator plays the complete call flow back to you before it goes live, so you can test every branch without making real calls. We do not publish an average setup time, because we have not measured one across accounts.

Usually, yes — and you do not have to port on day one. The lower-risk start is to keep your number where it is and forward the calls your team misses, which changes nothing about your existing line. Porting is also supported, with progress tracking. Whether a specific number can be ported, and what happens during the switch, depends on your current carrier and country, so we confirm it with you before you commit.

Numbers are provisioned through our carrier across EU/EEA countries, and availability differs country by country and by number type — we check yours before you buy rather than publish a blanket list. Dashboard, billing and support are in English, with EUR and USD pricing. The United States is a pilot, not general availability.

"Language" means four different things here, so we list them separately rather than quote one number. Menu audio is rendered by our speech provider and covers a wide range of languages; we are compiling the exact current list and will publish it here with a date rather than a figure we cannot source. AI-branch conversations are limited to the languages the conversational model handles. The dashboard is in English. Support is in English.

Yes. Add a language step at the start — for example, press 1 for English, press 2 for German — and route each caller into branches in their own language.

You can port your number away — that is your right with any provider, and we will not hold it hostage. Cancelling does not wipe your account instantly; recording retention follows the setting you chose, which is to keep no audio unless you turned it on. We are not yet publishing a fixed number-hold period, because we will not promise a window we have not confirmed with the carrier.