Double Menu vs Rosie: a keypad menu you design vs. an AI answering service
Choose Double Menuif you want to build the call flow yourself and add AI only where it helps.
Double Menu is a keypad call menu you design, with optional AI branches. You decide which paths exist, what each branch does, where AI answers and where a person picks up. The AI works inside your menu, not instead of it.
Choose Double Menu if
You need to separate urgent calls from routine ones
You want AI on some branches but human routing on others
You want one flat monthly price rather than a per-user licence
You want your call data to stay in the EU
You want a call flow you can edit yourself in a few minutes
Choose Rosieif you want a conversational AI answering service, on the main line or just for the calls you miss.
Rosie is an AI answering service. You forward your number to it and decide when calls are forwarded — all the time, after hours, or only when nobody picks up. The entry plan answers, takes messages, records and transcribes; booking, live transfer and texting the caller start on the higher plans.
Choose Rosie if
You want a conversational AI to answer rather than a keypad menu
You mainly need overflow or after-hours cover
Your call volume fits the minute bundles Rosie sells
You do not need a hosting location stated in writing
Double Menu
Rosie
Caller interaction
Keypad menu you design. The same key always goes to the same place.[1]Verified
Callers speak to a conversational AI agent, which answers, messages and handles the conversation on your behalf.[2]Verified
Routing controls
Keypad branches, an after-hours greeting, and a first-keypress emergency branch you define yourself.[1]Configuration-specific
Rosie handles the call itself rather than offering the caller a menu. Scale adds warm and live transfer; Growth adds waterfall transfer down a list of people.[3]Verified
AI deployment
Optional, per branch. The Line plan has no AI at all; AI branches start on the Smart plan.[1]Plan-specific
AI answers every call forwarded to it. You keep your existing number and choose exactly when calls are forwarded, so it can be the main line or overflow only.[2]Verified
Caller speech sent to AI
Only inside an AI branch you switch on. A keypad-only call streams no audio to any provider — keypad booking included.[1][4]Configuration-specific
Rosie answers in natural language, so caller speech is processed on every call forwarded to it.[2]Verified
Human handoff
A direct-to-person branch on every plan: you decide which keys ring a person.[1]Configuration-specific
Warm and live transfer start on the Scale plan. Growth adds waterfall transfer. The entry Professional plan does not list transfers.[3]Plan-specific
Appointment workflow
Keypad booking on the Smart and Multi plans: the caller hears the free times and presses a key, with no speech recognition involved. An AI branch can book as well. Not available on the Line plan.[1]Plan-specific
Appointment booking starts on the Scale plan. It is not listed on the entry Professional plan.[3]Plan-specific
SMS to the caller
SMS auto-reply on every plan — 50, 150 or 300 messages a month, then €0.06 per message.[1]Plan-specific
Texting the caller starts on the Scale plan. Website texting is a separate add-on at $50 a month with 25 conversations included, then $1 per extra conversation.[3]Plan-specific
Recordings and transcripts
A call log with the keypress timeline on every plan. Audio recordings and transcripts come from AI branches only, and recording is off by default.[1]Verified
Call summaries, transcripts and recordings on every published plan.[3]Verified
Analytics
Analytics dashboard from the Smart plan. The Line plan shows the call log only.[1]Plan-specific
Summaries, transcripts and recordings are published; a separate analytics dashboard is not described on the pricing page.[3]Not documented publicly
Data location
The application and its database run in the EU — Hetzner, Nuremberg, Germany. Our security and data page lists every subprocessor and our retention defaults; the DPA itself is available on request.[4]Verified
The public data-processing agreement does not state a hosting country. It cites ISO 27001, 27017 and 27018 certification and the CISPE code of conduct, and refers to US state privacy laws.[5]Not documented publicly
Published entry price
€29/month for the Line plan, which has no AI. €69/month for the Smart plan, the first with AI.[1]Verified
Professional $49 a month for 250 minutes; Scale $149 for 1,000 minutes; Growth $299 for 2,000 minutes. Rosie publishes no per-minute voice overage rate. Its terms say that exceeding the included minutes automatically upgrades the account to a higher plan, and that it stays on the higher plan until the subscriber downgrades it.[3][6]Verified
Several locations
One, three or ten phone numbers depending on plan; the Multi plan adds a multi-location dashboard. One flat monthly price — nothing multiplied by seats or sites.[1]Plan-specific
Rosie says any number of phone numbers can be forwarded into a single account, and offers custom pricing for multi-location businesses. There is no published per-location price.[7]Verified
SourcesLast checked: 2026-07-25
- [1]Double Menu — Pricing and plans — plan matrix, limits and top-up rates. https://doublemenu.ai/pricing
- [2]Rosie — Overflow answering service — forwarding and when calls reach Rosie. https://heyrosie.com/solutions/overflow-answering-service
- [3]Rosie — Pricing — plans, included minutes and per-plan features. https://heyrosie.com/pricing
- [4]Double Menu — Security and data — hosting location, subprocessors, retention defaults and DPA availability. https://doublemenu.ai/security
- [5]Rosie — Data-processing agreement. https://heyrosie.com/legal/data-processing
- [6]Rosie — Terms of Service — Services Minutes and automatic upgrade to a higher plan. https://heyrosie.com/legal/terms
- [7]Rosie — Multi-location pricing explanation (Rosie vs Goodcall). https://heyrosie.com/blog/rosie-ai-vs-goodcall
How we compare: we read each vendor’s own product, pricing, help and privacy pages and link every material claim to the page we read. We have not independently tested the competing products. Where a vendor does not publish something, we say so rather than marking it as missing.
Our own column is sourced the same way: plan figures from our published pricing page, hosting and retention from our security and data page. Rosie publishes prices in US dollars and meters minutes, not calls; Double Menu publishes one price per account in euro and meters calls, with AI minutes on top. Compare on the plan you would actually need.