Double Menu vs Goodcall: a keypad menu you design vs. a conversational AI agent
Choose Double Menuif you want to build the call flow yourself and add AI only where it helps.
Double Menu is a keypad call menu you design, with optional AI branches. You decide which paths exist, what each branch does, where AI answers and where a person picks up. The AI works inside your menu, not instead of it.
Choose Double Menu if
You need to separate urgent calls from routine ones
You want AI on some branches but human routing on others
You want one flat monthly price rather than a per-user licence
You want your call data to stay in the EU
You want a call flow you can edit yourself in a few minutes
Choose Goodcallif you want a conversational AI agent to answer, with configurable branching and a fallback to a person.
Goodcall is a conversational AI phone agent. Callers speak to it in their own words, and you configure what happens next: Yes/No and multiple-choice branches, transfers to a person or a department, message-taking, scheduling and SMS follow-ups. You choose whether it answers everything or only the calls your team cannot pick up.
Choose Goodcall if
You want callers to speak naturally instead of pressing keys
Per-agent pricing with a monthly unique-customer allowance fits how you buy
You are a US business — Goodcall states the service is intended for users in the United States
You are comfortable with AI answering every call it receives
Double Menu
Goodcall
Caller interaction
Keypad menu you design. The same key always goes to the same place.[1]Verified
Callers speak to an AI agent in natural language. Branch questions are asked as Yes/No or multiple choice.[2]Verified
Routing controls
Keypad branches, an after-hours greeting, and a first-keypress emergency branch you define yourself.[1]Configuration-specific
Branching logic with Yes/No and multiple-choice paths. Each choice can trigger an action such as a scheduling flow, lead capture, a contact form or an SMS confirmation.[2]Verified
AI deployment
Optional, per branch. The Line plan has no AI at all; AI branches start on the Smart plan.[1]Plan-specific
AI answers every call Goodcall receives. You choose whether it takes calls first, or only when your line is busy or nobody picks up, and how many rings it waits.[3]Verified
Caller speech sent to AI
Only inside an AI branch you switch on. A keypad-only call streams no audio to any provider — keypad booking included.[1][4]Configuration-specific
Callers speak to the AI agent in natural language, so caller speech is processed on every call Goodcall answers.[3][2]Verified
Human handoff
A direct-to-person branch on every plan: you decide which keys ring a person.[1]Configuration-specific
Configurable. The agent can transfer to your business line, to a named person or department, take a message, send a self-service link, or schedule a callback.[3]Verified
Appointment workflow
Keypad booking on the Smart and Multi plans: the caller hears the free times and presses a key, with no speech recognition involved. An AI branch can book as well. Not available on the Line plan.[1]Plan-specific
Bookings are a built-in agent skill, and branches can hand callers into a scheduling flow.[3]Verified
SMS to the caller
SMS auto-reply on every plan — 50, 150 or 300 messages a month, then €0.06 per message.[1]Plan-specific
A branch can text the caller a booking link. Sharing by SMS is otherwise aimed at your team: Goodcall captures each inbound call and can pass the details on by SMS, email, Google Sheets or CRM.[2][5]Verified
Recordings and transcripts
A call log with the keypress timeline on every plan. Audio recordings and transcripts come from AI branches only, and recording is off by default.[1]Verified
Recordings and transcripts cover the AI interaction: the dashboard lists what callers said to the agent. A recording consent whisper is played before a call is transferred to your business line, and Goodcall's recording article states that the transferred portion going to the business was not recorded when it was published in April 2024. Call and customer detail is kept 7 days on Starter, 30 on Growth and without a stated limit on Scale. Confirm the current transfer scope with Goodcall if recording the whole call matters to you.[6][7][8]Plan-specific
Analytics
Analytics dashboard from the Smart plan. The Line plan shows the call log only.[1]Plan-specific
Analytics dashboard covering automation rate, call duration, caller behaviour, and the intent and outcome of each conversation.[5]Verified
Data location
The application and its database run in the EU — Hetzner, Nuremberg, Germany. Our security and data page lists every subprocessor and our retention defaults; the DPA itself is available on request.[4]Verified
Goodcall states that the service is operated in the United States and intended only for users located in the United States, and that the information it collects is transferred to and processed in the United States.[7]Verified
Published entry price
€29/month for the Line plan, which has no AI. €69/month for the Smart plan, the first with AI.[1]Verified
Starter $79 per agent per month with 100 unique customers a month, then $0.50 per extra customer. Growth $129 with 250 customers, Scale $249 with 500. Annual billing is 15% cheaper. Calls, minutes and tokens are not charged separately.[8]Verified
Several locations
One, three or ten phone numbers depending on plan; the Multi plan adds a multi-location dashboard. One flat monthly price — nothing multiplied by seats or sites.[1]Plan-specific
Priced per agent, not per location. Goodcall publishes no location-based price, so a per-location total cannot be derived from the agent price.[8]Not documented publicly
SourcesLast checked: 2026-07-25
- [1]Double Menu — Pricing and plans — plan matrix, limits and top-up rates. https://doublemenu.ai/pricing
- [2]Goodcall — Help Center — how to use branching logic in your call flow. https://help.goodcall.com/en/articles/9977576-how-to-use-branching-logic-to-customize-your-call-flow-in-goodcall-3
- [3]Goodcall — How it works — first-line and overflow answering, transfers, skills. https://www.goodcall.com/how-it-works
- [4]Double Menu — Security and data — hosting location, subprocessors, retention defaults and DPA availability. https://doublemenu.ai/security
- [5]Goodcall — Product overview. https://www.goodcall.com/
- [6]Goodcall — Help Center — call recording notification and what is recorded (published 28 April 2024). https://help.goodcall.com/en/articles/8007564-goodcall-s-call-recording-notification
- [7]Goodcall — Help Center — privacy policy, AI Assistant audio and transcriptions. https://help.goodcall.com/en/articles/8007565-privacy
- [8]Goodcall — Pricing — per-agent plans, unique-customer allowances and data retention windows. https://www.goodcall.com/pricing
How we compare: we read each vendor’s own product, pricing, help and privacy pages and link every material claim to the page we read. We have not independently tested the competing products. Where a vendor does not publish something, we say so rather than marking it as missing.
Our own column is sourced the same way: plan figures from our published pricing page, hosting and retention from our security and data page. Goodcall publishes prices in US dollars per agent; Double Menu publishes one price per account in euro. Currency, tax and billing term all change the real total.