Your busiest hours are when your phone rings most.
Double Menu routes enquiries while you're on the floor — new member calls, class questions, and booking requests, so no lead disappears at 6:30pm on a Tuesday.
Across more than 70 million tracked calls, Invoca found that 44% of people who phone a business never reach a person. For a studio, that's a prospective member calling while every instructor is on the floor and the front desk is unmanned.
What Double Menu handles today
“Press 1 to join or book a trial / Press 2 for membership info / Press 3 to speak with us.” New member enquiries don't vanish into voicemail.
Late-evening enquiries get your after-hours message and a callback option.
A gym call flow, end to end
One menu, four keys — for a front desk that is empty whenever a class is running.
- Press1Membership and joining
The call that is worth money. Answers what a membership costs and what is included, then texts a signup link to the caller.
- Press2Class timetable and bookings
Answers from your own timetable, and on Smart books the place and texts the confirmation.
- Press3Speak to the desk
Rings the front desk when someone is on it. One key, and always the same key.
- Press4Opening hours and directions
Plays your staffed hours and your access hours, then texts the address.
The timetable question — the one that rings during the very class it is asking about — answers itself.
AI features for fitness studios
Books trial classes and induction sessions from your calendar
Handles membership pricing, class schedules, and parking questions
Sends class prep instructions and your location after booking
Instant notification when a new member enquiry wasn't picked up
Shows which enquiry types peak at which hours