Guests call at midnight. You can't always answer.
Double Menu handles availability enquiries, check-in questions, and late-night calls so you wake up to callback requests, not missed opportunities.
A European Commission study of 285 independent hotels found that online travel agencies generated 44% of room sales, while direct offline channels — telephone, email, the reception desk — generated 30%. Most hotels reported basic platform commissions of 10% to 20%. Every booking enquiry that rings out is a direct booking you end up paying commission on.
What Double Menu handles today
“Press 1 for availability / Press 2 for check-in info / Press 3 to speak with us.” Late-night callers get your after-hours message and a callback request option.
Group and event callers are routed to a callback request that captures their details before you call back with a quote.
A hotel call flow, end to end
One menu, four keys, with the direct booking deliberately on the first one.
- Press1Book a room
The commission-free call. On Smart the AI branch checks availability, takes the booking and texts a confirmation; on Line it rings reception and takes a callback request when the desk is closed.
- Press2An existing reservation
Changes, late arrivals, early check-in requests. Routes to reception, with a callback request when the desk is unstaffed.
- Press3Reception
Rings the desk. The key for everything a menu should not try to handle itself.
- Press4Directions, check-in and check-out
Plays the times, then texts the address and the parking details to the caller's phone.
A guest who would have booked through an agency can book with you on one key, long after the desk has closed, without waiting until morning.
AI features for hospitality
Captures group enquiries and booking requests
Checks room availability from your booking calendar
Sends check-in instructions and your address automatically
Instant notification when a direct booking enquiry wasn't answered