Your reception desk can't be in two places at once.
Double Menu routes every call — booking requests after hours, urgent patients to your team, routine enquiries to the right branch. Your patients get through. Your staff stays focused.
An audit of hundreds of thousands of dental calls found that around 35% went unanswered — and roughly 75% of those callers never called back. A missed call is rarely a missed message. It's a patient who booked with the practice down the street.
What Double Menu handles today
Build a menu: “press 1 to book / press 2 for urgent / press 3 for existing patient / press 4 for other.” Point the urgent branch at your on-call line, and set what happens on each branch when nobody answers — so every path ends the way you configured it, not in a voicemail nobody checks.
Outside your hours, callers hear your after-hours message and are offered a callback request or directed to your emergency line. No call lost to silence.
A dental call flow, end to end
One menu, four keys. This is a flow you could publish today, not a demo script.
- Press1Book an appointment
During opening hours this rings reception. After hours it goes to an AI branch connected to your calendar: it offers slots that are genuinely free, books one, and texts the patient a confirmation.
- Press2Dental emergency
Rings your on-call phone immediately, at any hour. No further menu, no AI. This is the branch you want boring.
- Press3Existing patient
Reception during opening hours. Outside them the caller leaves a callback request that appears in your dashboard with the number already attached.
- Press4Anything else
Plays your opening hours and address, then offers to text directions to the caller's phone.
Line runs all four branches with no AI at all. Smart adds the AI booking branch on key 1 and leaves the other three exactly as they were.
AI features for dental practices
Takes bookings after hours, connected to your calendar, no double-bookings
Answers pricing, insurance, and treatment questions from your own data
Sends new patients your intake form link automatically after booking
Your team notified when a call isn't picked up
Every call reviewable from your dashboard