You're in a consultation. A new client just called and hung up.
Double Menu routes new client enquiries, captures callback requests, and logs every call — so your practice doesn't lose a case because of an unanswered phone.
In a 2024 secret shop of 500 US law firms, only 40% answered the initial call, and 48% were still unreachable by phone once callbacks were counted. During hearings, depositions and client meetings, your firm joins that number.
What Double Menu handles today
“Press 1 for a new matter / Press 2 for an existing client / Press 3 for urgent.” New enquiries route to a callback request capturing name, contact, and matter type. Urgent calls route directly to your mobile.
Existing clients are routed to a matter-specific branch or a callback request — not into a generic voicemail shared with new enquiries.
A law firm call flow, end to end
One menu, four keys — with a deliberate rule: the menu takes details, it never gives advice.
- Press1A new enquiry
Takes the caller's name, number and a short description of the matter, and texts it to you. It does not assess the case, quote a fee, or say anything that could be read as advice.
- Press2An existing matter
Routes to the person handling it during office hours, and takes a callback request outside them.
- Press3Urgent — a hearing or a deadline
Rings the phone you actually answer. No AI on this branch, at any hour.
- Press4Office hours and directions
Plays your hours, then texts the address to the caller's phone.
Line runs this entire flow with no AI on the call path at all. If a machine speaking to a client is not acceptable to you, that plan makes it structurally impossible rather than a setting someone can switch on.
AI features for law firms
Captures new client intake details without a human in the loop
Instant notification when a new matter enquiry wasn't answered
Every call stored in EU infrastructure, searchable by date and caller