Never lose an urgent job to voicemail.
Keep your existing number, give callers a predictable path to the right person, and use AI only on the branches you approve.
Double Menu is a no-code call menu — also called an IVR builder, a phone tree or an auto attendant. You define what each key does, and can add AI to selected branches while keeping a direct path to a person.
One call, four clear paths
This is a call menu a plumbing or HVAC business would publish on day one. Every key goes to the same place every time.
- 1Urgent service callRings the owner or the on-call tech
- 2New job or estimateBooking, or an AI branch you approved
- 3Existing jobStatus message, or the right team member
- 4Address or service detailsSends an SMS and ends politely
Double Menu is a business call-routing product, not an emergency service. For life-threatening emergencies, callers should dial 911.
Four things a caller actually wants
Reach someone now
An urgent branch can ring your cell, then the on-call tech, then a backup — before anything goes to voicemail.
Book the job
Keypad booking reads your open times aloud and takes the pick with a keypress. No speech recognition on that path.
Check an existing job
Route repeat callers to a status message or the person handling their work order, instead of your main line.
Get the details by text
Address, hours, service area or a booking link, sent as an SMS while the caller is still on the phone.
Keep the number on your truck
You do not have to reprint anything. Point your existing business line at Double Menu with conditional forwarding — busy, unanswered, or after hours — so the menu only picks up the calls you are already missing. You can also port the number to us, with progress tracked through the process; calls keep routing while the port runs. If you cancel, we hold your number for 30 days before releasing it.
Number availability is confirmed per area code during onboarding. We do not claim coverage of every US number or carrier.
AI only where you switch it on
AI branches are off by default on every plan. On a keypad-only call, no caller audio is streamed to any provider, recorded or transcribed — the menu reacts to a keypress, and every word the caller hears was rendered to audio when you published the menu.
- Keypad onlyFixed choices. The same key always goes to the same place. Nothing listens.
- An approved AI branchYou choose which branch, what it may do, and what it hands off. Every AI call is logged.
- Straight to a personAny branch can ring a person, and the caller always has a path to one.
US pricing
One flat price per account — not per user, not per location.
A controlled call menu — no live AI.
500 calls included per month
Booking and optional AI for one business.
1,500 calls included per month
Multi-location control for up to ten numbers.
5,000 calls included per month
What happens at your call limit
Each plan includes a set number of calls per billing period, and going past that number costs nothing on its own — there is no per-call charge. If an account runs 50% past the calls its plan includes, the line answers, plays the message you configured and ends the call until capacity is added or the period resets. Extra calls are one-time prepaid packs — 500 calls for $29, 2,000 for $89 — and calls you buy roll over.
Where your call data lives
The application and its database run on Hetzner infrastructure in Nuremberg, Germany — not in the United States. Call recording is off by default, and when you turn it on the default is to keep no audio at all; you choose 7, 30 or 90 days. Double Menu is operated by WISE MONKS, UAB in Vilnius, Lithuania, and sold by Creem B.V. as merchant of record.
Read the security and data page →What is live today in the US
- The product, the call-menu builder and the simulator work the same in the US as everywhere else.
- US numbers are provisioned per area code and confirmed during onboarding.
- Support is by email, in English, answered by a person during European business hours. We do not offer 24/7 phone support.
- US billing in dollars goes live with the US pilot; until then, pricing on this page is the published US price, not an active checkout.
Double Menu is a European company serving US businesses. We would rather tell you that plainly than imply a US presence we do not have.
US questions
Yes. Most businesses start by forwarding only busy, unanswered or after-hours calls from their current line, which means nothing changes for callers who already get through. You can port the number to Double Menu later; calls keep routing during the port.
Yes, and it is the default. AI branches are off until you switch one on. With no AI branch in the call, no caller audio is streamed to any provider, recorded or transcribed. Keypad booking works the same way — the caller hears the open times and presses a key.
Nothing is billed per call. Passing your included calls costs nothing and stops nothing. If an account runs 50% past the calls its plan includes, the line answers, plays your configured message and ends the call until you add a call pack or the period resets.
No. Call packs are a one-time purchase that credits a balance, and unused bought calls roll over. A pack raises both your call balance and the account's safety ceiling.
In Germany. The application and database run on Hetzner infrastructure in Nuremberg. Double Menu does not host US customer data in the United States, and does not claim US data residency. The security page lists every subprocessor and what it processes.
That is a configuration you control, and the reason most people choose this over an AI-only service. Any branch can ring a person directly, and you can put a direct-to-person option on the first menu so a caller never has to guess.
Menu audio is rendered from text you type, so a menu can be published in any language the speech models support, including Spanish for US callers. The dashboard, billing and support are in English.
No. There is no call center and no staffed reception behind it. It is software that routes calls by keypress, books appointments and can run an AI branch where you approve one. If you want human beings answering your phone, you want a different product.
Try it on the calls you are already missing.
Forward busy and after-hours calls, configure one useful outcome, and review the first real calls before you widen it.
Join the US pilot