Stop answering “is my car ready?” forty times a day.
Double Menu routes status enquiries, captures new job requests, and handles after-hours calls — without your team leaving the workshop floor.
Invoca's 2026 automotive benchmark found that 58% of callers to automotive businesses reach a person, with answer rates across automotive sub-industries ranging from 44% to 72%. Status calls tie up your service advisor while new job enquiries go to voicemail.
What Double Menu handles today
“Press 1 for vehicle status / Press 2 for a new quote / Press 3 to speak with us.” Status callers get routed to a recorded update or callback request. New job enquiries reach your team directly.
Customers wanting a morning drop-off hear your after-hours options and can leave a callback request with their details.
An auto service call flow, end to end
One menu, four keys — designed around the call that interrupts you most: is it ready yet?
- Press1Is my vehicle ready?
The status call, handled without walking back to the office. The caller gets an answer or a promised callback, and you get the interruption off the workshop floor.
- Press2Book a service or an inspection
An AI branch on Smart, connected to your calendar, with a confirmation text. On Line it rings the desk and takes a callback request after hours.
- Press3Speak to the workshop
Rings your desk phone during opening hours — the direct-to-person branch, and you decide what happens if nobody picks up.
- Press4Opening hours and directions
Plays your hours, then texts the address and where to leave the keys when you are closed.
Status calls stop landing on whoever happens to be nearest the phone, and booking calls stop going to voicemail after closing.
AI features for auto service
Captures quote requests without a human in the loop
Connects to your job management system to read vehicle status automatically
Sends collection notifications and your address automatically
Notifies your team when a new job enquiry wasn't answered
Shows when status call volume peaks for staffing decisions