Some calls need to reach you immediately. Make sure they do.
Double Menu routes urgent calls straight to your team — and handles routine booking requests and enquiries so your staff can stay focused on patients.
During consultations and procedures your phone goes unanswered. A UK report pairing a survey of 300 micro businesses with call data from 10,000 businesses found that 69% of callers who reached voicemail hung up without leaving a message. A routine call can be a lost appointment; an urgent one has to reach someone fast.
What Double Menu handles today
Put “urgent / possible emergency” as the first branch — one keypress routes directly to your on-call line. You define what's urgent. The menu enforces it on every call.
Appointment requests, opening hours, location, and repeat-prescription enquiries all route to the right branch without tying up your reception team.
A veterinary call flow, end to end
One menu, four keys, with the emergency path deliberately first and deliberately simple.
- Press1Emergency — sick or injured animal
Rings your on-call vet immediately, day or night. No AI, no queue, no second menu. An owner holding a bleeding animal should press one key and hear a person.
- Press2Book a consultation
An AI branch on Smart, connected to your calendar, with a confirmation text. On Line it rings reception and takes a callback request after hours.
- Press3Repeat prescriptions and food orders
The call that eats your afternoon. Takes the request and texts the owner back when it is ready to collect.
- Press4Opening hours and directions
Plays your hours and your out-of-hours arrangements, then texts the address.
Key 1 does not change, whatever else you switch on later. That is the point of putting routing before AI.
AI features for veterinary clinics
Takes bookings after hours, connected to your calendar, no double-bookings
Reads back pre-approved information you define. You write the content, the AI delivers it word for word
Sends prep instructions and your address after booking
Notifies your team when a call wasn't answered
Every call logged and reviewable