You can't answer the phone from under a sink.
Double Menu takes the call — routing emergencies straight to you and capturing new job requests while you finish the work in front of you.
In a mystery shop of 41,293 first-attempt calls to legal and home-service providers, 39.5% went unanswered — roofing firms answered barely half. Missing calls on a job site isn't carelessness: it's a ladder, a crawl space, a live wire, a customer standing next to you.
What Double Menu handles today
“Press 1 for an emergency callout” routes directly to your mobile — before any menu. No navigation for someone with a burst pipe. Routine enquiries take the full menu.
“Press 2 for a new job or quote” routes to a callback request with the caller's details. You call back between jobs with everything you need.
A home services call flow, end to end
One menu, four keys, with a working emergency path — because a leak does not wait for opening hours.
- Press1Emergency — leak, no heating, no power
Rings your on-call phone immediately, day or night. No AI on this branch. Someone with water coming through a ceiling should reach a person, not a conversation.
- Press2Request a quote
Takes the job details and the address, then texts you the summary so you can price it once you are off the ladder.
- Press3An existing job
Routes to the office during working hours, and takes a callback request outside them with the number already attached.
- Press4Hours and areas covered
Plays your working hours and the areas you cover, so callers well outside them stop reaching your phone at all.
You stop choosing between answering the phone and finishing the job. Key 1 still gets through to you.
AI features for home services
Asks intake questions and logs the request without a human in the loop
Reads back your estimated arrival or job status from your schedule
Sends your ETA, confirmation, or payment link automatically
Instant notification when a job enquiry wasn't answered
Full record of every job request, useful for disputed quotes