You're mid-colour. Your phone is ringing.
Double Menu answers while you work — routing booking requests, handling pricing questions, making sure nobody calls a competitor because you were with a client.
The person who answers the phone at most salons is also the person doing the cut, the colour, the lashes. Zenoti reports that 37% of calls across its salon and spa platform go unanswered — and 82% of those misses happen during business hours, when every chair is full and nobody is free to pick up.
What Double Menu handles today
“Press 1 to book / Press 2 for pricing and hours / Press 3 to speak with us.” Every caller reaches the right branch. No call disappears into voicemail unnoticed.
Late-night enquiries get your after-hours message and a callback option — not silence.
A salon call flow, end to end
One menu, four keys — built for a phone that rings while both hands are in someone's hair.
- Press1Book or move an appointment
An AI branch on Smart: it reads your calendar, offers real openings for the service asked for, and texts the confirmation. On Line the same key rings the desk, and takes a callback request after hours.
- Press2Prices and services
Answers from your own price list, so nobody is quoted last year's colour price. Update the list and the answer changes with it.
- Press3Speak to the desk
Rings the salon during opening hours. One key, and no loop back into the menu.
- Press4Opening hours and directions
Plays your hours, then texts the address so the caller is not writing it down at a red light.
The two keys that cost you the most interruptions — bookings and price questions — stop reaching the floor. The other two still reach a person.
AI features for salons
Books appointments from your calendar after hours, no double-bookings
Sends appointment confirmation and your address automatically
Instant notification when a booking call wasn't picked up
Handles pricing, hours, and availability questions automatically