Route urgent calls while you're on the job.
Give every caller a clear next step — the on-call person, a booking path, a status update, or an SMS — without making AI answer every call.
The call menu a trades business publishes on day one
- 1Urgent service callRings the owner or the on-call tech
- 2New job or estimateBooking, or an AI branch you approved
- 3Existing jobStatus message, or the right team member
- 4Address or service detailsSends an SMS and ends politely
Double Menu is a business call-routing product, not an emergency service. For life-threatening emergencies, callers should dial 911.
The calls that come in at the worst moment
You're on a ladder
The phone rings in your pocket and you are not answering it. The menu answers, and an urgent caller still gets your cell ringing.
You're under a sink
A quote request goes to a booking path or an approved AI branch instead of a voicemail box you will listen to at nine that night.
You're driving between jobs
Existing customers asking "is the part in yet?" land on a status branch rather than interrupting the drive.
It's 7pm on a Friday
After-hours calls get a real menu: urgent rings you, everything else is captured with a callback or a text.
A customer calls back mid-job
Route them to the tech handling the work order, not to the main line and a second explanation.
Keep the human path
The reason trades businesses lose work to voicemail is not that the phone tree was too short — it is that the caller hit a dead end. Any branch can ring a person directly, you can put a direct-to-person option on the first menu, and if nobody picks up you decide what happens next: another number, a text back, or a callback request you see in the dashboard.
Automate only the repeatable parts
- Keypad bookingThe caller hears your open times and presses a key. No speech recognition, no AI on the call path.
- An approved AI branchTurn AI on for one branch — say, after-hours estimates — and leave the rest keypad-only. Every AI call is logged and reversible in one click.
- Status and SMSAnswer "where are you" and "what's the address" with a recorded message or a text, without a person repeating it.
Which plan fits a trades business
Simple routing on one number: urgent to you, everything else captured. No AI on the call path.
500 calls included per month
Add keypad booking and an optional AI branch. The usual choice once estimates and scheduling run through the phone.
1,500 calls included per month
Several service areas or numbers under one account, with team roles and a multi-location view.
5,000 calls included per month
Calls, ceilings and packs
There is no per-call charge. Each plan includes calls per billing period, and going past that number costs nothing on its own. Only once an account runs 50% past the calls its plan includes does the line answer, play your message and end the call, until you add capacity or the period resets. Extra calls are one-time packs that roll over.
See the full US pricebook →Where your call data lives
The application and its database run on Hetzner infrastructure in Nuremberg, Germany — not in the United States. Call recording is off by default and retains no audio unless you choose 7, 30 or 90 days.
Read the security and data page →Questions from trades businesses
No. Start by forwarding only busy, unanswered and after-hours calls from your existing line. Callers who already get through notice nothing; the menu only handles the ones you were missing.
Yes. An urgent branch can try your cell, then the on-call tech, then a backup, before it falls back to taking a message. You set the order and how long each one rings.
No. AI branches are off by default. A keypad-only call streams no caller audio to any provider and is not recorded or transcribed. Many trades accounts never switch an AI branch on.
It changes who reaches you, not who dials you. A menu means a cold caller has to pick a branch instead of ringing your cell directly, which filters a lot of it in practice — but we do not claim spam blocking as a feature.
It depends on how many branches you build and whether you are bringing an existing number. The simulator plays the whole call flow back to you before it goes live, so you are not testing on real customers. We do not publish an average, because we have not measured one.
Start with the calls you already miss.
Forward busy and after-hours calls, set up the urgent branch, and review the first real calls before widening it.
Join the US pilot